I know these two hot buttons well. Whenever I don’t receive the service I think I should or when technology doesn’t work the way it’s supposed to, I get hooked. You might think I’d be on the alert, center myself really fast, and not take the bait. But no. I guess that’s why they call them hot buttons. Face red, muscles tight, arms flying into the air, blind to what is possible. It’s good to know you’re human.
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